In the event of a breakdown, contact our customer service on 09 69 36 56 (non surcharged call) from Monday to Friday from 8.30am to 12.30pm or write to us by email at mailto:service-client@favex.frservice-client@favex.fr.

Do you need assistance in using your product? Contact our customer service at 09 69 36 56 (non surcharged call) from Monday to Friday from 8.30am to 12.30pm or write us an email at service-client@favex.fr and benefit from a telephone breakdown service within 72 hours.

To use your warranty, register your product on our website or send us your sales receipt and an email explaining the problem to mailto:service-client@favex.frservice-client@favex.fr. All Favex products come with a 2-year warranty.

To find the leaflet or instructions for use of your product, go to the page leaflets & instructions for use then select the category and then the name of your product.

You can find the reference number of your product on the operating instructions or on the nameplate on the product.

To register your product, please have your sales receipt, the name, place and date of purchase, the serial number and the reference number of your product.

For all products for external use, we advise you to use 13kg propane gas bottles: the functioning of your product will not be altered by low temperatures unlike butane gas.
For products for internal use, butane gas is the only gas authorized in France.

– Please read the operating manual carefully before commissioning your device.
– Observe the safety instructions.

– Always carry out leak tests before operating your appliance, both the first time you use it and every time you change the gas cylinder.

– Regularly check the condition of your gas hose or flexible pipe and replace it if you find any cracks or crevices. Also check the validity date of your gas hose or gas hose and replace it if the validity date has passed.

– Use a regulator to the NF standard adapted to the chosen gas (Propane 37mbar or Butane 27mbar) and read its instructions. It is recommended to change a regulator every 10 years, even if there is no visible external damage.